Exchanges & Returns
AUSTRALIA RETURNS & EXCHANGES
Returns must be returned within 30 days from purchase date and in original condition. A return shipping fee of $10 is non-refundable.
RETURN PROCESS:
Please log into your account to initiate a return for a refund or an exchange. Once your return is authorised, you will receive return instructions and a shipping label via email. Returns/refunds will generally be processed 5-7 business days after the product has been received/returned.
INTERNATIONAL RETURNS & EXCHANGES
At this time, we are unable to accept returns or exchanges on international orders. Please contact maria@motherwellco.com should you have any questions regarding this policy.
Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at maria@motherwellco.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at maria@motherwellco.com and send your item to: PO Box 42, Branxton, NSW, 2335, Australia.
Shipping
To return your product, you should mail your product to: PO Box 42, Branxton, NSW, 2335, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Mission
At Motherwell Co, our mission is to provide aesthetically pleasing, versatile, and cruelty-free bags to women who want to make a positive impact on the environment and their communities. We believe that women deserve a bag that not only looks great but is also functional and versatile enough to handle the demands of daily life.
Too many women feel as though motherhood has robbed them of their identity. That's why we offer a range of bags that are anything but frumpy, made with high-quality vegan materials and designed to be multipurpose, so that they can easily transition from work to play, and from day to night. We are committed to sustainability and responsible sourcing, and we work with suppliers who share our values.
Our goal is to create a product that not only looks good but also feels good to use, knowing that it was made with care for the environment and the people involved in its production. As part of our commitment to making a positive impact, we have partnered with the Birthing Kit Foundation Australia to donate a portion of our profits to support their mission. The Birthing Kit Foundation Australia provides clean birthing kits to women in developing countries, helping to reduce the risk of infection and improve maternal and newborn health outcomes.
By choosing our bags, you'll not only be supporting a company that values style, versatility, and sustainability, but you'll also be contributing to a worthy cause that supports mothers and babies around the world.
